The Agenda

Opening remarks from the event director (Chris Towers) and introduction to the event MC (Tom Harris)

09.00 - 09.10

An exploration of how organisations can navigate the intersection of digital transformation and AI adoption in highly regulated environments, where the need for speed must be carefully balanced with compliance. This keynote examines a critical shift: AI is not simply accelerating existing processes, but fundamentally reshaping how work flows across organisations. Rather than incremental improvement, this demands structural reinvention of operating models, governance, and decision-making. Bridging digital transformation and AI strategy, the session will offer a forward-looking perspective on managing uncertainty, aligning stakeholders, and redesigning organisations to thrive in increasingly complex, regulated landscapes while unlocking the full potential of AI-driven change.

Transformation is too often framed as a finite programme: a roadmap, milestones and an end date. This keynote reframes it as an enterprise capability: adapting continuously while sustaining performance. It examines why major change efforts lose momentum when teams face initiative overload, unclear priorities and slow decision-making. The focus shifts from technology deployment to execution in uncertainty: dynamic strategy, adaptable operating models and culture expressed through scalable behaviours. It also explores the leadership challenge of balancing speed with resilience, autonomy with alignment and progress with operational stability. Ultimately, lasting impact comes when adaptability is embedded in how the enterprise works every day.

In this fireside chat, Ping Identity and Accenture Song will explore why identity must sit at the heart of every successful digital transformation. They will unpack how organisations can move from fragmented, legacy access controls to a continuous trust model that securely connects people, devices and services across channels, and how agentic commerce experiences rely on these same identity foundations to act and adapt on behalf of customers. Attendees will learn how modern identity foundations enable more personalised, frictionless customer journeys, unlock new digital products and revenue streams, and reduce risk at scale. The session will also share practical examples and lessons from the field to help you accelerate your own transformation.

Keynote Fireside Chat

10.05 - 10.20

This presentation explores the growing tension between rapid innovation and responsible transformation in the age of data and AI. As organisations race to unlock value, leaders are increasingly challenged to balance speed with sustainability, trust, and governance. This talk will examine where “data-first” and “AI-first” strategies often fall short, and the unintended consequences that can arise from poorly governed change. It will also provide a practical perspective on how to establish effective guardrails that enable innovation without constraining it. Attendees will gain insight into the critical role of senior leadership and boards in shaping transformation that is not only fast, but responsible, resilient, and built to last.

Our first networking break of the day taking place within the exhibitor floor where teas, coffees and refreshments will be available.

10.45 - 11.15

In today’s landscape of constant disruption driven by economic pressure, rapid AI advancement, and shifting talent dynamics, transformation is no longer a one-off initiative, but an ongoing leadership challenge. This keynote panel brings together senior leaders to explore how organisations can navigate uncertainty while delivering meaningful, sustained change. Panellists will discuss the importance of aligning people, process, and technology, and why an overemphasis on any one area can derail progress. Attendees will gain practical insights into decision-making in ambiguity, balancing competing priorities, and building resilient, adaptable organisations equipped for continuous transformation.

Keynote Panel Session

11.15 - 12.00

Mezze bento box lunch served within the exhibitor floor, our event chef prepares a highly nutritious and energising lunch. It's a great chance to chat with fellow delegates on the key morning highlights and also a brilliant time to connect and discover more on the services on offer from our event exhibitors.

12.50 - 13.50

Organisations are expected to constantly pivot between “command & control” to “empower & enable” governance models in search of that scalable balance between control and agility.  We will explore the tension between traditional governance models and the need for flexibility, responsiveness and value-delivery at pace. Spotlighting the cultural dimension on how leadership behaviours and organisational mindset influence this balance. Key themes may include adaptive governance frameworks, data-driven decision making, team empowerment, aligning accountability with agility and taking a look in the future on how governance must evolve in an AI enabled landscape.

The same technical and data foundations must be in place for digital self-service whether you want to enhance your current website with a customer portal or are ready to explore the experience transformation possible with AI agents. Both options can drive lifetime customer value through enhanced experience while shaving millions off operational costs. Featuring insights from UNRVLD’s flagship self-service transformation projects in sectors such as utilities, professional services and commerce, Darren Webb will demonstrate how and why businesses should ready themselves for the evolution in how B2C and B2B customers expect to be served.

Our afternoon networking break  taking place within the exhibitor floor where teas, coffees and refreshments will be available.

14.55 - 15.30

As transformation becomes continuous rather than episodic, many organisations are facing a growing challenge: how to drive change without overwhelming their people. This panel explores the intersection of change fatigue and intentional culture design, examining how leaders can create environments that sustain performance without burnout. Panellists will share how to move beyond surface level culture initiatives to embed behaviours, rituals, and operating models that support ongoing evolution. Attendees will gain practical insight into balancing pace with stability, recognising the signs of transformation overload, and designing cultures that enable change to stick, without exhausting the workforce.

Most digital transformation programmes don't fail because of the technology. They fail because nobody designed for the people being asked to change. Drawing on a workflow rollout across more than fifty UK offices under FCA regulation, and a second transformation now underway in the public sector, this session offers a working principle for designing adoption from day one. Expect a practical look at balancing compliance with agility, earning adoption before mandating it, and sequencing intelligence (including AI) on top of a system the organisation already trusts. Attendees will leave with three questions to take into their next steering committee.

Grab a drink with your fellow delegates, a brilliant opportunity for some closing networking and to create meaningful connections with like-minded professionals.

16.55 - 17.45